Frequently Asked Questions

Our equipment is cleaned and sanitized during the installation process. Equipment is vacumed to remove any dirt or debris. 
Our goal is to ensure our service meets the highest standrad possible. 
Partytime Inflatables Inc. offers 1 Free Rain Date reschedule. You are required to notify us by email 24 Hours in advance of your original delivery date to set a new delivery date which is subject to availability. Cancellation equals loss of 50% Deposit Payment. Customer Notice: only 1 Rain Date is offered if you cannot complete your scheduled Rain Date. Cancelling your order entirely will equal loss of the deposit payment. We clearly make this statement to you. Due to increased operational expenses this policy is necessary for the sustainability of our business.
Once you have completed placing an Online Order an Email Confirmation will be sent to you. Contained will be Safety Tips. Please Note you have to Digitally Sign the Rental Waiver Contract in order to Submit your Online Order. Also when we deliver or you pickup we will go over the Safety Operation Rules in person.
If you do not see your delivery area in our list. You can email or call us!  We require minium order price the further distance we have to travel. Travel Fees have been increasing due to continued increases in fuel and labour costs.

Noteworthy when we deliver we also have to drive back to pickup your rental order. Travel Fee is calculated by us based on total Kilometres travelled to complete your roder.
If you are requesting us to pickup your Rental Order for example at 9pm. We may be able to handle your request as long as it is before 10pm. After Hour pickups will be charged an Extra Fee.  There must be lighting available if it is outdoors so we can rmeove equipment in a lighted area.

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